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Privacy and cookies policy

Last updated 26 May 2026. This policy explains how Lilac-HR Solutions Ltd (“Lilac-HR Solutions”, “we”, “us”) handles your personal data when you contact us, request a quote, book work, or use this website.

Who we are

Lilac-HR Solutions Ltd (“we”, “us”) is the data controller for the personal data described in this policy.

Our registered office is , , . You can reach us on or at lydia.ings@lilac-hrsolutions.co.uk.

What data we collect

We only collect what we need to do the work you have asked us to do, and to run our business properly. Depending on how you contact us this may include:

  • Your name, role, company name and contact details (email, phone, address).
  • Details about the work you want - including answers given in our enquiry forms.
  • Records of jobs, quotes, invoices and any compliance paperwork we hold on your behalf.
  • Correspondence with us by phone, email or web form.
  • Limited technical data when you use this website, such as your IP address, device and browser type, and pages visited, collected through cookies and analytics if you consent.

How we use your data and our lawful basis

We use your data to: respond to enquiries and provide quotes; arrange and carry out the work; issue paperwork and compliance documentation; take payment and chase outstanding invoices; meet our legal and accreditation obligations; keep service and warranty records; and improve our website and service.

Our lawful bases under UK GDPR are: performance of a contract (or steps to enter one); our legitimate interests in running the business safely and well; compliance with legal obligations; and consent where required, for example for non-essential cookies and any future marketing.

Sharing your data

We do not sell your personal data. We share it only where necessary with:

  • Our employed staff.
- Our parent brand where the work spans both trading identities.
  • Equipment manufacturers where needed to register a product warranty.
  • Our payment processor, accountant and IT/hosting/analytics suppliers acting on our instructions.
  • Cloudflare, who provide the hosting and CDN for this website and process limited technical traffic data on our behalf under their privacy policy.
  • Results You Can Measure (our agency), who operate the shared forms-service that handles submissions from this website. Submission data is processed on Cloudflare UK infrastructure and forwarded to us by email; retention follows the schedule below.

We may also disclose data where the law requires it.

How long we keep it

We keep job, certificate and warranty records for at least the length of the relevant compliance cycle. Invoice and tax records are kept for at least 6 years to satisfy HMRC. Enquiry data that does not lead to work is kept for 12 months and then deleted or anonymised.

A copy of contact-form submissions is held in our shared form-handler service at forms.resultsyoucanmeasure.com and routed to our team. The same retention and access controls apply there as to the originals.

Cookies

This website uses cookies that are strictly necessary for the site to function, and, with your consent, analytics cookies that help us understand how the site is used so we can improve it. You can control or refuse non-essential cookies through the cookie banner and your browser settings without losing access to the core content. We do not use intrusive advertising trackers. Full detail is in our cookie policy.

Your rights

Under UK GDPR you have the right to access your data, to have it corrected or erased, to restrict or object to certain processing, to data portability, and to withdraw consent where processing relies on it. To exercise any of these, contact us using the details above and we will respond within the statutory time limit.

You also have the right to complain to the Information Commissioner’s Office at ico.org.uk, though we would ask you to raise it with us first so we can put it right.

Changes to this policy

We may update this policy from time to time. The version published here, with the date shown above, is the current one. Material changes will trigger a fresh cookie banner request so you can review your choices.

If your concern is about the standard of our work rather than data, get in touch on or via the contact page and we will deal with it directly. For how cookies work on this site specifically, see the cookie policy.